Anna Sanchez

                                                                            

Highly skilled and motivated Telecommunications Professional who demonstrates well developed planning with a consistently high level of performance and am use to working in a fast paced environment where deadlines are a priority and handling multiple jobs simultaneously are a requirement.

Summary:

_{·          Expertise in managing various large projects with Telecom/Local/Wireless/IT/Ethernet to Cell site Projects and Cell Site Tower Projects. To include customers VERIZON, AT&T AND FRONTIER COMMUNICATIONS.}

_{·          Numbers Driven.}

_{·          Expertise in using MS, Excel which including V-look ups and Pivot Tables.}

_{·          Responsible for issuing ETTCS and TDM ASRs to over 200 LEC/ILEC, on behalf of customers, AT&T/ Verizon/Frontier. Understand all ASR ordering requirements.}

_{·          Issue/Create ASRs (orders), IE; UNIs, EVCs, Up-speeds, New, Disco’s, research, and provide FOCs to complete ASR process using VFO and accessing all AT&T web tools, used tracking application, emails as a tool to show completions or reworks, and daily follow up to ensure all deadlines are met.}

_{·          Manage/coordinated/schedule circuit cutovers/installations between Tech, multiple Vendors and Operations using a bridge line to work the maintenance window cutovers.}

_{·          Pull triggers, and Test/Turn up services. Added all closeout dates to the AT&T Critical dates and kept Supervisor informed of completions.}

_{·          Hands on to Troubleshoot Translations/Provisioning if any issues arise.}

_{·          Create trouble tickets and exercise Escalation Levels Tier 1, 2, 3.}

_{·          Remain up to date on Telecom/IT Industry Changes, and Trends.}

_{·          Strong Computer Skills, strong understanding of current Information Technology.} 

·          Strong verbal and written communications skills, position-appropriate mentoring/leadership abilities, ability to quickly master new systems and/or processes, capacity to stay organized while managing competing priorities, and a deep customer service orientation, both internally and externally.

_{Certifications:}

_{·          Network+ Certified 06/2012}

_{·          Currently Pursuing CCENT Certification 02/2014 (Expected)}

_{·          Currently Pursuing CCNA Certification  02/2014  (Expected)}

_Training:

_{·          Network+ Certified, CCENT & CCNA (currently), Granite, XNG, 802.11, 3G, 4G, Ethernet, Lte, Network Engineering/Ran Engineering.}

_{·          ETTCS, Wireless circuit Re-design, UMTS, Engineering Principles, Cisco Switch & Routers, Facility capacity management, Alcatel, Local Lines, Building Circuits at all levels, Circuit offload, VERIZON BUSINESS/AT&T/FRONTIER Training, Sales, Switch training, Oracle DB, Unix, RSS, Lucent Technology, Critical Dates, AT&T Local Products & Services, AT&T LNS Processes, AT&T Legacy, VFO, LEC Processes and their Websites, Computer Technology.}

_{·          High Production, Project Manage, Sales and Interface skills across multi- functional team members. Cross-Train staff, Coordinator, Utilize Multiple Telecom Switches, Provision, Network Engineering, Grooming/Offloads, Test Unbundled Loops, Harris testing, Testing analyst, LOA’s, various Project Testing, LAN, WAN, IT, VOICE, DATA, INTERNET,  VoIP, Cable, Circuit Turn-ups, number porting, cross-connects, meet-point carriers, Dacs, inventory control, Call center phone lines, Sales, New Roll Out Products/Projects.}

_{·          Work related training, Workshops, Seminars, also given many Awards of Achievements.}

_Switches:

_{CISCO, 5ESS, DMS, DCO, Referral, Centigram, Voice mail, Boston Tech Voicemail.}

_Skills:

_{Excel (Vlookup), Granite, critical dates, CTO, VFO, XNG, VPN, RSS, Q, DPI, understand OSI layers, ATT/Verizon/Frontier web tools. Unix, Oracle DB, Sun Station. Use NETPRO, MECCA, F&E, TCOMS, LOCAL, CEMR, EASR, ETMS, LATTIS, OPTIMA, UPI, MASTARS, CAMEO, TELNET. End to End, Telnet, Crane Tool, QPS, Order Manager, ALI, ASR GUI, PWOT, ATT Legacy, TIRKS, HARRIS TESTING, CONNECT VIEW, LUCENT, UNIX, TITAN, WORKBENCH, LNP Tool, ASR, Events Database, CARS, ACT, RTMS, AS400, Adobe, MS Office, Word, Mac, People Soft, Apple Applications, Blue Pumpkin, Mainframe, Custom View, Documented, Argus, Ocv, Dofr. Computer literate on many other types of programs, computers and software, also operate all common office equipment.}

 

OTHER AREAS OF EXPERTISE/SKILLS:

Work with or without little or no supervision, Excellent verbal skills, written skills, organization skills, Intermediate Excel skills, V-Lookup, Macros, Self-motivated,  Problem solver, Excellent time management, Self-empowered, Critical thinker, Detail oriented and accurate, strong multitasking skills, Process Improvement, Trainer, Position-appropriate mentoring/leadership abilities, ability to quickly master new systems and/or processes, capacity to stay organized while managing competing priorities, and a deep customer service orientation, both internally and externally. Collections, Accounts Payable/Receivable, Self-Employment, and driving record is within company compliance and I am open to travel.

 

_{Professional Experience:}

 

Asher College  2012 to Current

_{Vinculums Consulting SVCS Jun 2011 – Oct 2011}

_{Project Manager / Network Engineer}

_{·          Managing AT&T’s ETTCS (Ethernet to the Cell Site) Ethernet/Lte Project deployment}

_{·          Expertise in Managing various Projects}. Numbers driven.

_{·          Solid understanding of network topology and principles, cellular theory, wireless network, familiar with the Mobility Process, GSM, UMTS, 3G, 4G.}

_{·          Responsible for issuing ETTCS and TDM ASRs to the LEC/ILEC, on behalf of our customer, AT&T. Understand all ASR ordering requirements.}

_{·          Excel proficient including Vlook-up and Pivot Tables. Scheduling.}

_{·          Issue/Create ASRs (orders), IE; UNIs, EVCs, Up-speeds, New, Disco’s, research, and provide FOCs to complete ASR process using VFO and accessing all AT&T web tools, used tracking application as a tool to show completions or reworks, and daily follow up to ensure all deadlines are met.}

_{·          Possess excellent escalation skills needed to resolve any issues that may arise to insure completion of Project. Cross Trained in RAN Engineering/Configure circuit, design, optimization, circuit re-design, new features, and use Granite to upgrade to GOLD STAR STANDARDS. Path revisions, rehome, reworks, upgrades/changes to VLANS, bandwidths, gige, paths, familiar with siads, familiar with RNC, MTSO, circuit ordering, monitor IUB capacity to evaluate growth needs and Scheduling.}

_{·          Practice the FCC and FAA filings within the Cellular Industry. Update and Interface with all cross functional teams on a daily basis. All work assigned is completed on or before its due date. Escalate as required to ensure timely delivery of required transport.}

_{·          Translate Granite request status into ASR (order) submissions.  Macro. Use various databases IE; GRANITE, CTS, VFO, XNG, VPN, RSA, MTSO, Corporate email, Q, Trifecta, Pref Hub, create needed reports, and able to access Alcatel/Lucent/Cisco/Ericson information. Excellent time and capacity management.}

_{Vinculums  Accomplishments:}

_{·          Chosen to be on the Company’s Ethernet Gold Standard Project Roll out}

_{·          Cell site Projects completed on or before due dates}

_{·          Working at 100% within 2 weeks of employment}

_{Verizon Business Jan 2007 – Mar 2011}

_{Project Manager / Network Engineer}

_{·          Manage multiple large, Complex Telecom Cost Savings Projects and the delivery of results in the necessary time frame.}

_{·          Proven ability to think “Out of the Box” strategically, and, the effects of the achieved outcome. Follow all guidelines/dates for Projects and multiple Projects.}

_{·          Take ownership of a Project from beginning to end while building positive relationships with the Customer and the Project Team.}

_{·          Managed and coordinated circuit cutovers/installations between Tech, multiple Vendors and Operations using a bridge line to work the maintenance window cutovers.}

_{·          Determine if Project is able to move forward as planned. Keep within the Maintenance window timeframe of the customer. Schedule Tasks.}

_{·          Keep an accurate and continuous log file during the cut and keep the Project Team consistently updated with current Project information and on track.}

_{·          Any unforeseen issues that may arise are immediately reported to the appropriate standby technical and design teams to troubleshoot and correct design in the event of any failures.  Create Trouble Tickets (ETMS) when necessary and escalate at Level’s 1, 2, or 3.} 

_{·          Understand and identify the importance of supporting high level triage, escalations, and making sure KPI’s are kept in an acceptable range by all Team members. Complete out all system Project Orders on or before the targeted due date.}

_{·          Send out completion notices, updates and log files accordingly. Provide management with future recommendations for any process improvement. Work long nights for all maintenance window cutovers, possess excellent communication skills, excellent follow up, and very strong organizational skills.}

_{·          Project Management skills across multiple functional teams. Also hands on provisioning and engineering of circuits.}

_{·          Provision/Design/Engineer/Groom multiple circuits offloading to new CFA for various cost saving/offload Projects to Multiple States for Special Access circuits. Identify and prepare DS0’s, DS1’s DS3's, up to OC48’s circuits for Offload.}

_{·          Search/Order CFA Capacity for circuit type (DSO, DS1, DS3, OC12, OC48. Order new CFA (Facilities). Verify all ICSC’s involved. Work with Planning and use matrix system to identify shortest mileage to meet-point. Verify working/non-working Circuits (check for circuit traffic)}

_{·          Issue/Create New/Disco/ Groom/ Number Porting/ Change/Meet-Point/International orders via the ASR System to over 200 LECS, IXCS, CLECS. Keep within the FOC 30 day rule.}

_{·          After Project Process is completed, complete out all Groom Orders in various systems and keep logs updated. Keep Management updated with daily reports on numbers and feedback. Also, between Projects do research and fixes of any data discrepancies, pull reports, and correct system errors accordingly.}

 

 

_{·          Vinculums  Accomplishments:}

_{·          Contribute a Company annual savings of $1,529,497.00 yearly.}

_{·          Stayed within the guidelines with less than .05% outages.}

_{·          Trained others.}

_{·          Earned a reputation of having an excellent work ethic and a go getter.}

_{AT&T June 2000 – March 2005}

_{Lead Provisioning Design Engineer}

_{·          Serve/Provision/Build Translations via Switch up to ten industrial customers daily requesting an average of 2-2,000 PRI, DS-1’s, DS3’s, DSL, OC12’s, OC48’s, SP/analog lines/unbundled Loops, MacD, LOA, Centrex and features daily with a team of four for Large Ports. Scrub the Contracts accurately to decipher for discrepancies on the contract between Sales and end-user/customer.}

_{·          Suggest to Sales what may a better choice for customer. LEC, COLR & DESIGN is verified.}

_{·          Do all translations/switch work and process, via the 5E Switch.}

_{·          Prioritize tasks with team and prepare for Number porting/ cut-overs through conference calls with Vendors, Project Manager, and City Operations. Coordinate all ports with Central Project Managers, Technical Consultants, and City Operations. Keep within the customer maintenance time frame. Open trouble ticket and escalate when needed.}

_{·          Pulled triggers, and Test/Turn up services. Added all closeout to the AT&T Critical dates and kept Supervisor informed of completions.}

_{·          Distribute workload to various teams daily. Print out work reports daily while keeping accurate updates in our database. Test Unbundled Loops/Harris testing. Given special projects along with regular work that is completed efficiently and in a timely manner.}

_{AT&T Accomplishments:}

_{·          Consistently recognized by Customers/Upper Management for breaking deadlines and reducing costs.}

_{·          Received a $3,100.00 a year merit promotion in the first 6 months of employment.}

_{·          Constantly looking for ways to cut work time while still being efficient and sharing this with coworkers.}

_{·          Managed various Special Projects: Translations (built) approximately 3500 lines for the new wing of the San Francisco International Airport with a team of two.}

_{Frontier Communications Jan 1990 - June 2000}

_{Provisioner / Communications Specialist}

_{·          Process Orders/Contracts/Worksheets with accuracy.}

_{·          Provision Translations for Residential/Business and Centrex customers via direct Switch access.}

_{·          Build Centigram Voice Mail Boxes, Perform Cut-overs, Number Porting, troubleshoot problem lines, technical Support.}

_{·          Centrex qualified and Meridian (p-phone) experienced for Switch input.}

_{·          Work within a team and meticulously with outside field technicians to change office equipment and feeder cables via switch.}

_{·          Create daily reports and work closely with Dispatch. Schedule Technicians to appropriate group.}

_{·          Give constant excellent Customer Service (internally/externally).}

_{·          High sales Production as well as sales of Telecommunication equipment.}

_{·          Worked in many departments within the Frontier organization, also handling of customer escalations.}

_{·          Worked in various Departments such as;} Line Assignment, Provisioning, Local Number Porting, Call Center, Customer Service Representative Business/Residential, Collections Representative, Sales, 911, 611, Troubleshooter, Dispatch x-trained, Trainer_.

_{Frontier Accomplishments:}

_{·          160% in monthly Sales consistently.}

_{·          Trained employees to Provision (Line Assigment), Customer Service, Telephone Repair.}

_{·          Flown to the Dallas Texas Branch to train employees for the takeover of the Collections Department.}

_{·          Featured in "Comstock" Business Magazine as a recognized Citizens Communications Business Representative.}